Customer Service
This section provides information about the following:
Order & Payment
Shipping
About the Site
Returns & Exchanges
Complaints
FAQ
Order & Payment
Happy Socks Payment Options
There are several payment options available on our site. We accept Visa, MasterCard, American Express and PayPal, as well as various local debit cards and invoicing options. The total amount (price of order + shipping) will be withdrawn from your account when the order is completed and approved.
Security
All transactions are handled by DIBS payment services. Your credit card number is sent by an encrypted connection to your bank. Dibs was one of the first suppliers of payment services to undergo PCI (Payment Card Industry) accreditation, the newest standard for secure online payments.
DIBS 3D-Secure software and its own security modules such as Antifraud and Defender, makes DIBS payment services one of the best solutions available for secure digital payments.
Your Happy Socks Order
Your order will be processed within one working day after it has been placed. After your order has been placed, you will receive a confirmation email including pricing and purchase details.
Prices, Customs, and Currencies
The prices you see specified next to our Happy Socks are stated in the available currency of your market. They exclude eventual shipping charges, which are calculated and added at checkout.
Our socks are distributed from our warehouse in Chestertown, Maryland, USA or our warehouse in Roosendaal, The Netherlands or our warehouse in Chiba, Japan. We do not take responsibility for custom charges outside of the USA the EU Japan
Happy Socks is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency.
Shipping
Happy Socks Delivery Time
We do our very best to ensure that you receive your socks as fast as possible.
USA: 2-5 business days.
Canada: 4-8 business days.
Europe: 2-7 business days.
Nordic countries: 2-5 business days.
Japan: 2-5 business days.
Countries outside the USA and Europe: 5-15 business days.
In the e-mail with your order confirmation you will also find your order number, which allows you to easily track your Happy Socks.
Happy Socks Shipping Charges
Shipping is free when you order four or more pairs of socks. If you order less than that, a total shipping charge of 3 EUR / 4 USD /4 CAD / 30 SEK / 30 NOK / 30DKK / 2 GBP / 4 CHF / 350 JPY will be added to your order.
Orders to countries outside EU, may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. We ship your package according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders to countries outside the USA & EU and we cannot predict what your particular charges may be, you have to contact your local customs office for more information.
Express Shipping
We do our very best to ensure that you receive your socks as fast as possible.
EU: 1-2 business days. (1 day if ordered before 11am)
Global: 2-5 business days
In the e-mail with your order confirmation you will also find your order number and DHL tracking number, which allows you to easily track your Happy Socks. Please note that express deliveries can not be delivered on weekends or national holidays.
Further Questions Regarding Shipping
If you have a question concerning your delivery, please contact us by using our Support Form.
About The Site
The Colours of the Socks
We photograph all our socks with the intention of getting a picture as representative to the original socks as possible. Sometimes computer screens and screen settings vary, so we cannot guarantee that the socks on your screen will look identical to the socks in your hand. However, the difference is usually barely noticeable and the socks still look great.
Supported Web Browsers
Our site works with most web browsers. Should you encounter any problems, we recommend that you try the latest version of Mozilla Firefox.
Socks and Cookies
In order for you to be able to purchase our Happy Socks, your web browser must allow cookies. These cookies are small text files that are temporarily saved on your computer to enable the technical backbone of our site to work (this keeps items in your shopping cart as you browse the site). Our cookies do not store any personal data.
Privacy
When placing your order, you will be asked to submit some personal data. This information will not be sent to a third party – we do, however, need to provide our distributor with your address so they can deliver your socks to you.
Returns And Exchanges
Happy Socks Returns and Exchange Policy
You have the right to exchange or return socks (for a full refund) within 14 days of receiving them. The socks have to be unused with labels and packaging intact.
When you return or exchange socks, you must cover shipping charges. As soon as we receive them, we will exchange your socks or give you a full refund, depending on your wish. However, you will not be reimbursed for the original shipping charges.
We do not take responsibility for any socks lost during the return shipping.
How to Return or Exchange Happy Socks
Contact Us and state your order number, which socks you wish to return and the reason for the return (it helps us to make our socks better). Then we will contact you with the proper instructions.
If you do not contact us before returning the socks, you run the risk of not receiving your refund or exchange. We do not take responsibility for any lost packages.
Complaints
Happy Socks Complaint Policy
Should you receive a delivery containing damaged or wrongly packaged socks, we will cover all shipping charges and do everything we can to rectify our mistake. You will be provided with new socks or a refund, depending on your wish.
How to File a Complaint about our Socks
To file a complaint, please contact us here. Kindly state your order number and your complaint and we will get back to you.
FAQ
Below you will find answers to the most common questions regarding Happy Socks and our web page.
Are there different models for men and women?
Almost all of our socks are unisex. However, we have a selection of tights, ankle socks, and over the knee socks for women.
What are the shipping charges for your socks?
Shipping is free if you order four or more pairs of socks. If you order less than that, a total shipping charge of 3 EUR / 4 USD /4 CAD / 30 SEK / 30 NOK / 30DKK / 2 GBP / 4 CHF / 350 JPY will be added to your order.
Can I return or exchange the socks that I have ordered?
Of course! Within 14 days of receiving the socks, you may return them for a full refund or exchange them for another pair as long as they are unused, with labels and packaging intact. Here you can read more about returns and exchanges.
Are all socks on the website in stock?
All of our current collection socks are displayed on the website. If a pair is out of stock, this will be stated on the product’s page.
What is the delivery time for your socks?
We do our very best to ensure that you receive your socks as fast as possible.
USA: 2-5 business days.
Canada: 4-8 business days.
Europe: 2-7 business days.
Nordic countries: 2-5 business days.
Japan: 2-5 business days.
Countries outside the USA and Europe: 5-15 business days.
Happy Socks uses UPS and United States Postal Service, Swedish Post and TNT for all of our deliveries.
How do I pay for the socks?
There are several payment options available on our site. We accept Visa, MasterCard, American Express and PayPal, as well as various local debit cards and invoicing options supported by GlobalCollectTM
You can find more information regarding Order & Payment here.
What is the quality of your socks? How should I wash them?
We work hard to ensure that our socks are of the highest quality possible. However, every sock does have a life cycle and does not uphold forever.
Read more about our washing and instruction and our improved quality under the quality section in ABOUT.
What happens if I get damaged or wrongly packaged socks?
Should you receive a delivery containing damaged or wrongly packaged socks, we will cover all shipping charges and do everything we can to correct our mistake. You will be provided with new socks or a refund, depending on your wish. Read more about how we handle complaints in the Complaints section on this page.
If you can’t find the answer to your question in the FAQ, you are more than welcome to get in touch with us!
To do so, please click here.
