Happy Socks

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FAQ

If you can’t find the answer to your question in the FAQ, please get in touch with us here.

 

Order & Shipping

How long does the delivery take?

We do our best to ensure that you receive your order as fast as possible. If you place it before 2.30 pm (GMT +1) on a weekday we will start processing it on the same day.

All orders are shipped with standard postal services from our warehouse in the Netherlands. The delivery within the EU generally takes 5 – 12 business days. However, please note that this time is an estimate and depends on the local postal service in your country. For a more accurate estimation, please go to our country specific shipping overview.

Please note that during final sales and the holiday season (November/December) delivery times can be longer than usual.

 

How much do I pay for shipping?

Shipping is free for all orders with a value of €30 or more. If your order is less than €30 total, a shipping charge of €3 will be added to your order.

 

Where do you ship to?

Items ordered on our EU website can only be shipped to addresses within the EU.

 

How can I track my parcel?

We currently don't offer tracked shipping.

 

I made a mistake in my order/shipping address, how can I change it?

Regrettably it is difficult to change your order or the shipping address once it has been placed. We aim to ship all orders as fast as possible so our warehouse is processing them within 15 minutes of receiving them.

If a change is necessary please contact us and we will do our best to help you.

 

Are all products on the website in stock?

All products of our current collection are displayed on the website. If an item is out of stock this will be stated on the product’s page.

In case of an unlikely discrepancy between the website and the actual stock in the warehouse due to a miscount you will be notified via email and receive a refund for the missing item(s).

 

Payment

Which payment methods do you offer?

There are several payment options available on our site. We accept Visa, MasterCard, American Express and PayPal, as well as various local debit cards and invoicing options supported by Skrill.

You can find more information regarding Payment here.

 

Returns & Exchanges

Can I return or exchange the products I have ordered?

You have the right to exchange or return Socks, Pre-packs and Accessories for a full refund within 14 days of receiving them (does not apply to underwear or underwear Pre-Packs).

The item(s) have to be unused with the labels and packaging intact. When you return or exchange an item(s), you must cover the shipping charges. As soon as we receive your return, we will exchange your item(s) or give you a full refund, whichever you prefer. However, you will not be reimbursed for the original shipping charges.

We do not take responsibility for any item(s) lost during the return shipping.

During our final sale we have a no returns and no exchanges policy on all our discounted products.

For hygienic reasons we do not accept ANY returns or exchanges on Underwear or Underwear Pre-Packs.

 

How do I return my order?

Please get in touch with us through the contact form and we will send you the return instructions.

 

What happens if I get damaged or wrongly packaged products?

Should you receive a delivery containing damaged or wrongly packaged item(s), please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference. Important: Please state your order ID.

 

Size Guide

Which size should I choose?

To ensure that you choose the correct size for your socks and underwear please check our size guides here.

 

Are there different models for men, women and kids?

Most of our socks are unisex and are available in men and women sizes. However, we also have a variety of kids and infant socks as well as over the knee socks just for women.

Happy Socks underwear is available in women's briefs, men's boxers and men's boxer briefs.

To ensure that you choose the correct size for your socks and underwear please check our size guides here.

 

Care instructions

How do I ensure my Happy Socks products last as long as possible?

We work hard to ensure that our products are of the highest quality possible. However, the life span can vary depending on the care and handling of your Happy Socks. Make sure you check our care instructions which can be found here.

Important: When putting on your brand new pair of Happy Socks, please take the time to cut the thread on the label with a pair of scissors instead of ripping it off, as this will damage the socks.

 

How should I wash my Happy Socks products?

For all of our socks and underwear, we recommend a washing temperature of 40 °C / 104 °F, turning them inside out and avoid bleaching or ironing.

Even though our socks and underwear are durable, they will last longer if they are kept out of the tumble dryer.

 

Troubleshooting

When I click on the "place order" button nothing happens. What can I do?

Please try to clear the cookies in your browser before you place the order.

To do this, you go to Tools ----> clear history ----> clear cookies. This path might be slightly different depending on the browser you use. Afterwards please restart your browser.

If this doesn't work please contact us here.

 

I have placed an order but I haven't received a confirmation email. What does this mean?

Please check your spam folder since the confirmation email might be mistaken as junk mail and end up in there.

The order confirmation should be sent right away, but it can happen that there is a delay. If you have not received anything after 24 h, please contact us  so we can check that everything is fine with your order.