Returns & Exchanges
Happy Socks Returns and Exchange Policy
You have the right to exchange or return Socks, Pre-packs and Accessories for a full refund within 14 days of receiving them (does not apply to underwear or underwear Pre-Packs). The item(s) have to be unused with labels and packaging intact. When you return or exchange an item(s), you must cover the shipping charges. As soon as we receive your return, we will exchange your item(s) or give you a full refund, depending on your wish. However, you will not be reimbursed for the original shipping charges.
We do not take responsibility for any item(s) lost during the return shipping.
Happy Socks Returns and Exchange Policy for Underwear and Underwear-Socks Pre-Packs:
For hygienic reasons we do not accept ANY returns or exchanges on Underwear or Underwear Pre-Packs.
How to Return or Exchange Happy Socks
Contact us and state your order number, which socks you wish to return and the reason for the return (it helps us to make our socks better). Then we will contact you with the proper instructions.
If you do not contact us before returning the socks, you run the risk of not receiving your refund or exchange. We do not take responsibility for any lost packages.
Happy Socks Complaint Policy
Should you receive a delivery containing damaged or wrongly packaged item(s), please contact us through the contact form and we will do everything we can to correct our mistake. You will be provided with new products or a refund, depending on your preference. Important: Please state your order ID.
How to File a Complaint about our Socks
To file a complaint, please contact us here. Kindly state your order number and your complaint and we will get back to you.