Below you will find answers to the most common questions regarding Happy Socks and our web page.
Are there different models for men, women and kids?
Almost all of our socks are unisex. However, we have a selection of tights, ankle socks, and over the knee socks for women. We also have a separate line of socks for kids.
Happy Socks Shipping Charges
Shipping is free on orders of £30 or more. If you order for less than his amount, a total shipping charge of £ 3 will be added to your order.
Can I return or exchange the socks that I have ordered?
You have the right to exchange or return Socks, Pre-packs and Accessories for a full refund within 14 days of receiving them. (Does not apply to underwear or underwear Pre-Packs) The item(s) have to be unused with labels and packaging intact. When you return or exchange an item(s), you must cover the shipping charges. As soon as we receive your return, we will exchange your item(s) or give you a full refund, depending on your wish. However, you will not be reimbursed for the original shipping charges.
We do not take responsibility for any item(s) lost during the return shipping.
Happy Socks Returns and Exchange Policy for Underwear and Underwear-Socks Pre-Packs:
For hygienic reasons we do not accept ANY returns or exchanges on Underwear or Underwear Pre-Packs.
During our final sale we have a no returns and no exchanges policy on all our discount products.
Are all socks on the website in stock?
All of our current collection socks are displayed on the website. If a pair is out of stock, this will be stated on the product’s page.
What is the delivery time for your socks?
We do our very best to ensure that you receive your socks as fast as possible. Delivery time is around 3-5 working days. The delivery time can be longer during final sales or before Christmas (December)
Happy Socks uses TNT, UPS and Royal Mail for all of our deliveries.
How do I pay for the socks?
There are several payment options available on our site. We accept Visa, MasterCard, American Express and PayPal, as well as various local debit cards and invoicing options supported by Skrill
You can find more information regarding Order & Payment here.
What is the quality of your socks? How should I wash them?
We work hard to ensure that our socks are of the highest quality possible. However, every sock does have a life cycle and does not uphold forever. Remember to use a scissor when removing the label.
Read more about washing instructions and our improved quality under the quality section in About.
What happens if I get damaged or wrongly packaged socks?
Should you receive a delivery containing damaged or wrongly packaged socks, we will cover all shipping charges and do everything we can to correct our mistake. You will be provided with new socks or a refund, depending on your wish. Read more about how we handle complaints in the Complaints section on this page. When putting on your brand new pair of Happy Socks, please take time to cut the thread on the label instead of ripping it off, as this will damage the socks.
If you can’t find the answer to your question in the FAQ, you are more than welcome to get in touch with us!
To do so, please click here.