Help Centre

Looking for answers? We will help you

How to contact Customer Support

If you can't find the answers you're looking for in our Help Centre, you can always contact our Customer Support. We are here to help 24/7! Here is how:

• Help button: Look for the blue HELP button at the bottom-left corner while browsing our website. Once you click it, you will have the option to get in touch with us in two ways:

  • Live chat: Our chat is open 24/7, 365 days of the year! Once you have selected "Live Chat", you will be asked for your name and email address and can start typing your message. An agent will join the chat to assist you. Our chat operating hours and the availability of our chat support may vary.
  • Contact Form: Send us a message and we'll get back to you via email within 24 hours. Note that our response time may increase during sales periods/holidays.

Happy Socks Virtual Assistant: Chat with our witty and intelligent Virtual Assistant! Click on the black chat bubble in the bottom left corner in our Help Centre and a chat will open. If your case needs to be looked at more closely, the virtual assistant will automatically escalate it to our Customer Support.

Social Media: Send us a DM (Direct Message) on one of our official Happy Socks social media pages and we'll get back to you as soon as possible:

* We currently do not offer phone support

The main language of our Customer Support is English. If you don't feel comfortable communicating in English, our support team can also cover Swedish, German, Dutch, Spanish, French and Japanese. Just let us know and we'll do our best to help you in the language you prefer.

Please keep in mind that sending several contacts with the same question will not speed up the reply time. Multiple contacts can instead make our queues longer and increase the wait time for everyone. It's easy to get in touch with us but please keep to one support channel so that our Customer Support can keep track of the conversation and answer as soon as possible. Always include your order number and useful information when you do :)