Looking for answers? We will help you
If you can't find the answers you're looking for in our Help Centre, you can always contact our Customer Support. We are here to help 24/7! Here is how:
• Help button: Look for the blue HELP button at the bottom-left corner while browsing our website. Once you click it, you will have the option to get in touch with us in two ways:
• Happy Socks Virtual Assistant: Chat with our witty and intelligent Virtual Assistant! Click on the black chat bubble in the bottom left corner in our Help Centre and a chat will open. If your case needs to be looked at more closely, the virtual assistant will automatically escalate it to our Customer Support.
• Social Media: Send us a DM (Direct Message) on one of our official Happy Socks social media pages and we'll get back to you as soon as possible:
* We currently do not offer phone support
The main language of our Customer Support is English. If you don't feel comfortable communicating in English, our support team can also cover Swedish, German, Dutch, Spanish, French and Japanese. Just let us know and we'll do our best to help you in the language you prefer.
Please keep in mind that sending several contacts with the same question will not speed up the reply time. Multiple contacts can instead make our queues longer and increase the wait time for everyone. It's easy to get in touch with us but please keep to one support channel so that our Customer Support can keep track of the conversation and answer as soon as possible. Always include your order number and useful information when you do :)