How can we help you?

All orders placed on our website are shipped from our warehouse in the Netherlands. Our standard shipping option is DHL for Germany and the Netherlands, while it's Deutsche Post for all other countries. The delivery time is always counted from when the order is shipped from our warehouse

Please keep in mind that these are estimates and the exact delivery time depends on the local postal service in your country, as they are the ones doing the final delivery. During sales and the holiday season (November/December) delivery times can be longer than stated below.

You can always see the current free shipping threshold in your shopping cart, and the bar will show how much you have left until you get free standard shipping.

Once your order has shipped from our warehouse you will receive a tracking number in your shipping confirmation email.

Deutsche Post:

Click here and enter the tracking number. Once you press the "Track" button, you will get the status of your parcel. You can also track the parcel on the website of your local postal service by clicking the link in the tracking events (it will show once your package has been registered by your local postal service).

If your parcel is small it should be delivered directly to your mailbox, otherwise it will be delivered to a local postal service pickup point and you will then be informed of how to pick it up. Should you have questions regarding your delivery, please contact your local postal office.

DHL (within the EU):

You can track your order here. Another way to track your order is through the email/sms that you'll receive from DHL after your parcel has left the warehouse. DHL can either deliver directly to your home (excluding Denmark, Estonia, Finland, Latvia, Lithuania and Sweden) or to a DHL service point (excluding Ireland and Italy).

You can see all the countries that we ship to in the section "Delivery times & costs" on this page.

Orders shipped from our warehouse in the Netherlands to countries outside of the European Union may be subject to import VAT, customs duty and fees, which are levied once your package reaches your country.

Your shipping address determines which website you need to order from. Example: If your shipping destination is in Germany you need to place your order on our German website.

To make sure that you are on the correct website, please choose your flag/shipping country in the country selector in the main menu.

You can find an overview of our shipping fees and shipping methods in the section "Delivery times & costs" on this page.

For all countries within the European Union, the VAT is included in the price.

Orders shipped to countries outside the European Union may be subject to import VAT, customs duty and fees, which are levied once your package reaches your country. Please contact your local customs office to get an understanding of what the charges will be.

For countries outside of the European Union:

If you refuse a high value package, the package will be returned to us. We will then charge you 55 CHF / 50 GBP / 65000 KRW / 500 NOK / 50 USD in shipping/handling, return, and administrative fees, which will be deducted from your refund.

For countries outside of the European Union:

If you refuse a high value package, the package will be returned to us. We will then charge you 55 CHF / 50 GBP / 65000 KRW / 500 NOK / 50 USD in shipping/handling, return, and administrative fees, which will be deducted from your refund.