How can we help you?
Note that all items must be returned in original condition with all labels intact, otherwise we will not issue a refund for them. Please make sure to read our full Return Policy before returning your items.
Should you receive an incorrect or faulty item, please get in touch with us and we will do our best to make things right. No need to return it to us!
Step 1
Print and fill out this Returns Form and include it in your return package. No access to a printer? Please write the information required in the returns form on a piece of paper instead. Don't forget to note down your order number!
Step 2
Once your parcel is all packed up and sealed, send it to this address:
Happy Socks AB
C/O Returns
Karlavägen 108
11526 Stockholm
Sweden
Step 3
Sit back, relax and wait for us to get in touch. We will process your return within 21 business days and you will then receive an email saying you can expect your refund within 1-3 bank days.
Looking to exchange?
We only accept return for refund. If you would like to change your item for a different color or size, please place a new order to secure stock.
You have 30 days (from delivery date) to return products bought from the Happy Socks website.
Items bought from our online store can not be returned in a retail or concept store.
All items have to be unused with labels intact. If we can see that the returned items don't meet these conditions we will not issue a refund for those items.
Note that we do not offer free returns. Please use a shipping company of your choice to return your item(s). If you are sending your return from a country outside of the EU, please ensure that you fill out the customs declaration correctly and be aware that we will not pay for any customs clearance fees in order to receive the return. If the package can't be cleared by customs it will be returned to you. For sustainability reasons, we do not offer free shipping on returns.
Your return will be processed within 21 business days from the day your parcel was delivered back to us. You will then receive an email saying you can expect your refund within 1-3 bank days. Please note that you will not be reimbursed for the original shipping charges.
Any refund made by us will be processed back to the payment method used when placing your order.
If you would like to exchange your item for a different color or size, please place a new order and return the unwanted item.
We do not take responsibility for any items lost during the return shipping.
If you reside within the EU, you may cancel the contract for any reason and without a justification within 14 days from receiving the products from Happy Socks. To exercise this right, you must send us a clear message of your wish to cancel the contract. You can do this either by contacting our Customer Service team via our chatbot (found in the bottom right corner), in writing to Happy Socks AB, Karlavägen 108, 115 26 Stockholm, Sweden, or by using and submitting the standard form issued by your local Consumer Rights Authority. You must also, at your own cost, return the products without delay and at latest within 14 days from your message to cancel the contract.
We will refund you the money paid for the products that have been cancelled, using the same method used to make the payment. This includes the delivery costs for standard delivery, except for such additional delivery costs if you have chosen another, more expensive delivery method than our standard delivery. We will not cover your return cost. The refund will be made within 14 days from receiving your message to cancel the contract, although we may wait until we have received the products back or you provided evidence of having sent back the products.
Please note that if you have handled the products in a greater extent than as necessary to establish the nature, characteristics and functioning of the products, you will be liable for the diminished value of the returned products. Please also note that the right of cancellation does not apply to products which are not suitable for return due to health protection or hygienic reasons, if such protection (for example plastic protection or labels) has been unsealed by you after delivery (this applies to socks, face masks, swimwear and underwear).