Unless otherwise agreed in writing, these General Terms and Conditions apply to Happy Socks AB's, reg. no. 556753-0349, VAT No SE556753034901, Karlavägen 102, SE- 115 26 Stockholm, sale and delivery of products to customers.


Please submit your orders to, through our Happy Socks B2B portal, or contact your sales representative. Orders submitted via B2B portal, e-mail, phone or during sales meetings are binding. Please let us know if you want to receive an order confirmation as this is normally not sent unless you specifically ask for it.

It takes approximately 3-5 working days for us to process and deliver your order, given that you have ordered styles that we have available on stock.

Happy Socks reserves the right to reject any order of products and is not bound by any order until Happy Socks has confirmed the order in writing. You are only entitled to cancel orders if we approve it in writing. A cancellation fee of 20% of the order value will be charged for all cancelled orders.

Delivery Terms

Orders are mainly shipped from Happy Socks warehouse in Sweden, but may also be sent from Happy Socks warehouse in Holland. Orders are shipped free of charge, but order value needs to exceed 2 500 SEK.

The goods are considered to be delivered to you if you or someone on your behalf sign the waybill. You must inspect each shipment of products upon delivery. If we have shipped you the wrong products or you have received defective products please contact us no later than 10 business days after receipt of delivery. Otherwise, the acknowledged delivery is considered as accepted.

Deadlines and dates for deliveries and services promised by Happy Socks AB are only approximate, unless a fixed deadline or a fixed delivery date has been expressly agreed. If a shipment has been agreed, delivery times and delivery dates refer to the time of handover to the forwarder, carrier or other third party commissioned with the transport.

Happy Socks AB is entitled to make partial deliveries unless these are unreasonable for the customer.

Happy Socks AB is not liable for the impossibility of delivery or for delivery delays, in cases where these are caused by force majeure or other unforeseeable events at the time the contract was concluded (e.g. operational disruptions of all kinds, difficulties in material or energy procurement, transport delays, strikes, lawful lockout, lack manpower, energy or raw materials, difficulties in obtaining necessary official permits, incorrect or not timely delivery by suppliers), which Happy Socks AB is not responsible for. If such events of Happy Socks AB make delivery or service significantly more difficult or impossible and the obstacle is not only temporary, the customer is entitled to withdraw from the contract. In the event of temporary obstacles, the delivery or service deadlines are extended or the delivery or service dates are postponed by the period of the disability plus a reasonable start-up period. If the customer cannot be expected to accept the delivery or service as a result of the delay, the customer can withdraw from the contract by writing to Happy Socks AB without delay.

Defective Products and Return Policy

In the event any of the products are defective, Happy Socks will, at Happy Socks sole discretion and as your sole and exclusive remedy, either immediately replace the defective products at no cost for you, or fully reimburse your payment for the defective products. You are not entitled to invoke any remedy due to defective products unless you notify Happy Socks of defects within ten (10) days after the delivery of the defective products or when you discover or should reasonably have discovered the defective products.

No products should be returned without prior written approval by Happy Socks AB. Please contact your sales representative or customer service at

Returned products shall be returned together with its original packaging (including the packaging materials and the documents, if any, accessories, labels, etc.).

Payment Methods

Bank transfer via Bankgiro: 286-5004 Nordea.

Please always refer to the invoice number(s) when you make a payment. If you for some reason cannot transmit the invoice number please contact

Credit Terms

Standard payment terms are 30 days net upon credit approval. Happy Socks reserves the right to demand advanced payment for your first order, if you have shown bad credit status or repeated pay late.

If your account is overdue all future orders will be put on hold until your account is settled. You are not entitled to cancel ordered that are not shipped due to an overdue account.

When you are approved for credit terms your account will receive a credit limit. If you exceed the limit we will, at our sole discretion hold order until your account is under the limit again. If this means that certain orders will be shipped later than confirmed by us it will not entitle you to cancel the order.

Marketing and Brand Guidelines

Our brand has Marketing and Brand Guidelines that are important that they are followed. Do not under any circumstances use images or logotypes found, for example, on the internet.

We understand the importance of marketing, but please contact your sales representative before you make any marketing activities as this helps us align and maintain a high standard of the brand.

We are happy to do marketing activities with you that are in relation to your orders, or in short term expected orders. Please contact your sales representative to discuss special campaigns that you would like to carry out, and we will do our best to support you. Please feel free to repost from the brands official Instagram and Facebook account.