How can we help you?
Note that all items must be returned in original condition with all labels intact. Please make sure to read our full Return Policy before returning your items.
Step 1
Print and fill out this Returns Form and include it in your return package. No access to a printer? Please write the information required in the returns form on a piece of paper instead. Don't forget to note down your order number!
Due to the importance of hygienic handling of masks, we do not accept returns of our face covers.
Step 2
Once your parcel is all packed up and sealed, send it to this address:
Happy Socks AB
C/O Returns
Karlavägen 108
11526 Stockholm
Sweden
Step 3
Sit back, relax and wait for us to get in touch. We will process your return within 21 business days and you will then receive an email saying you can expect your refund within 1-3 bank days.
Looking to exchange?
We only accept return for refund. If you would like to change your item for a different color or size, please place a new order to secure stock.
You have 30 days (from delivery date) to return products bought from the Happy Socks website.
Due to the importance of hygienic handling of masks, we do not accept returns of our face covers.
Items bought from our online store can not be returned in a retail or concept store.
All items have to be unused with labels intact.
Note that we do not offer free returns. Please use a shipping company of your choice to return your item(s). If you are sending your return from a country outside of the EU, please ensure that you fill out the customs declaration correctly and be aware that we will not pay for any customs clearance fees in order to receive the return. If the package can't be cleared by customs it will be returned to you. For sustainability reasons, we do not offer free shipping on returns.
Your return will be processed within 21 business days from the day your parcel was delivered back to us. You will then receive an email saying you can expect your refund within 1-3 bank days. Please note that you will not be reimbursed for the original shipping charges.
Any refund made by us will be processed back to the payment method used when placing your order.
If you would like to exchange your item for a different color or size, please place a new order and return the unwanted item.
We do not take responsibility for any items lost during the return shipping.