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TERMS AND CONDITIONS (UPDATED 23 APRIL, 2024)
THESE TERMS ARE ONLY AVAILABLE IN THE ENGLISH LANGUAGE.
Welcome to Happy Socks’ ("Happy Socks," "we" or "us") website, www.happysocks.com (the "Website"). These terms and conditions (the “Conditions”) apply to the orders placed by the customer (“you”) in your capacity as a consumer for purposes outside of commercial or professional activities. By using the Websites and placing an order, you agree to be bound by these Conditions.
Please review the Conditions and make sure that you understand them before you place an order. Note that we have different conditions for different countries/regions. It is therefore important that you make sure that you are on the correct website by choosing your flag/shipping country in the country selector, as you might otherwise read conditions that are not applicable for your specific country/region.
We reserve the right to change these Conditions at any time without prior notice. The Conditions available on the Website at the time of your order, is the version applicable to your order.
PLACING AN ORDER
In order to place an order you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.
Please note that all orders are subject to availability and that the inclusion of any products on the Website at a specific time does not mean that these products will be available at any time.
You can only place your order via the Website. Please make sure that all details you provide are true and correct. We will use the details provided to communicate with you about your order.
OUR CONTRACT
When you have placed an order, you will receive an e-mail confirming your order. Please note that this email will be an acknowledgement only and will not constitute acceptance of your order. A contract will be formed when we send you an e-mail confirming that the products have been dispatched. Only those products listed in the confirmation e-mail sent at the time of dispatch will be included in our contract. If we have already received payment for non-available products, we will refund the applicable amount using the same method used to make the payment.
PRICING
The prices stated on the Website include Value Added Tax (VAT) and are final prices. Please note that the prices do not include delivery costs, which are charged separately.
Whilst we try and ensure that all details, descriptions and prices that appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.
Happy Socks is not responsible for any changes in currency or conversion rates that your bank or credit card company may use when charging in your country’s currency.
PAYMENT
We accept card payments by Visa, MasterCard, American Express and several local payment options. Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Please note that the products will not be dispatched until the pre-authorisation check has been completed. Your card will be debited once the order has been accepted. All payments are handled by Adyen.
DELIVERY
Orders within the EU are sent from 's-Heerenberg (Netherlands). When placing an order, you may choose standard shipping or tracked shipping.
For information on our delivery times, please refer to the table here. We always strive to deliver your ordered products within the times stated in this table. However, due to unexpected events the delivery times are sometimes longer, for example as a result of postal delays or force majeure events. Dispatch times may also be longer during times with higher sales volumes, such as holiday seasons.
Shipping costs will be added where applicable and for the delivery option chosen. For shipping charges, please view our shipping overview. If you have any questions about your delivery, please review our support page where you can also find contact information to the Happy Socks support team.
RETURNS
During 30 days following the delivery of your order, you may request refund of items, which you must return to us in perfect condition and in accordance with our returns process. Returns will only be accepted if labels and original packaging are fully intact and products have not been damaged or altered. Happy Socks cannot accept returns where labels have been removed. You are responsible for the shipping of returned items back to Happy Socks. Items lost in transportation will not be compensated for.
Any shipping charges for returns will be at your own expense, postal services may be used for the return. Please consult your local postal office for the official postal fees. Refunds for returned products will be made within 14 days of receipt of the returned product, using the same payment method used to make the payment. Please note that the refund will be made for the entire product cost (including VAT), however excluding shipping costs.
Please note that products cannot be refunded at any stores. We do not accept exchange of products.
RIGHT OF CANCELLATION
If you reside within the EU, you may cancel the contract for any reason and without a justification within 14 days from receiving the products from Happy Socks. To exercise this right, you must send us a clear message of your wish to cancel the contract, either in writing to Happy Socks AB, Karlavägen 108, 115 26 Stockholm, Sweden, or contact our Customer Service, or by using and submitting the standard form issued by your local Consumer Rights Authority. You must also, at your own cost, return the products without delay and at latest within 14 days from your message to cancel the contract.
We will refund you the money paid for the products that have been cancelled, using the same method used to make the payment, unless you have expressly agreed otherwise. This includes the delivery costs for standard delivery, except for such additional delivery costs if you have chosen another, more expensive delivery method than our standard delivery. We will not cover your return. The refund will be made within 14 days from receiving your message to cancel the contract, although we may wait until we have received the products back or you provided evidence of having sent back the products.
Please note that if you have handled the products in a greater extent than as necessary to establish the nature, characteristics and functioning of the products, you will be liable for the diminished value of the returned products. Please also note that the right of cancellation does not apply for products which are not suitable for return due to health protection or hygienic reasons, if such protection (for example plastic protection or labels) has been unsealed by you after delivery (this applies for socks, face masks, swimwear and underwear).
DISCOUNT CODES
Discount or promotional codes may from time to time be offered, please note that the terms and conditions provided in connection with such discount codes apply. Only one promotional discount code can be applied to an order.
INTELLECTUAL PROPERTY
Unless otherwise noted, all materials, including, but not limited to, images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of the Website (collectively, the "Content") are copyrights, trademarks and/or other intellectual properties owned, controlled or licensed by Happy Socks. The Content, and the Website as a whole, are intended solely for personal, non-commercial use by the users. You may download or copy the Content displayed on the Website for your personal, non-commercial use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Content, the Website, or any related software. The Website as a whole is protected by copyright and all worldwide rights, titles and interests in and to the Website are owned by Happy Socks.
PRIVACY
Our Privacy Policy describes the collection and use of information on the Site.
COLOURS
We have made every effort to display as accurately as possible the colours of our products that appear on the Website. However, the actual colours you see may depend on your monitor and we cannot guarantee that your monitor's display of any colour will be accurate.
CHOICE OF LAW
These Conditions shall be construed in accordance with the laws of Sweden, without regard to any conflict of law provisions. If you act as a consumer and reside in the EU, you are always protected by mandatory provisions of the laws of your country of residence. Any dispute arising under these Conditions shall be resolved by the country of Sweden, which means that we may both submit a claim to the district court of Stockholm, Sweden. However, as a consumer, you may also submit a claim to enforce your consumer protection rights in connection with these Conditions in the EU country in which you live.
If you reside in the EU, the European Commission provides a platform for Online Dispute Resolution (ODR), which offers the possibility to try and reach an out-of-court settlement for complaints arising from online purchases. You can access the platform here.
FAULTY ITEMS
Nothing in these Conditions limits the statutory warranty regulations applicable in your country of residence. If you have a complaint regarding a material or manufacturing fault, please follow the instructions found here within reasonable time after you noticed the defect and describe your matter as detailed as possible. The Happy Socks team will then help you further with your matter.
LIMITATION OF LIABILITY
Happy Socks or its affiliated entities is not liable for any business-related damages or losses, neither for losses that are not caused by a breach on our side.
Nothing in these Conditions will exclude or limit our liability for any matter that it would be unlawful for us to limit or exclude our liability according to mandatory law.
The Website and the Content are provided "as is" without warranties of any kind. To the fullest extent permitted by law, Happy Socks disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
MISCELLANEOUS
If any portion of these Conditions is held to be invalid or unenforceable, the invalid or unenforceable portion shall be modified in accordance with the applicable law as nearly as possible to reflect the original intention of the applicable provision, and the remainder of these Conditions shall remain in full force and effect.
Happy Socks reserves the right to assign or pledge to third parties any claim for payment which have arisen in connection with your purchase.
COMPANY INFORMATION
Happy Socks AB
Karlavägen 108
115 26 Stockholm
Sweden
Registered number: 556753-0349
VAT number: SE556753034901
Email: support@happysocks.com
TERMS AND CONDITIONS (UPDATED 23 APRIL, 2024)
THESE TERMS ARE ONLY AVAILABLE IN THE ENGLISH LANGUAGE.
Welcome to Happy Socks’ ("Happy Socks," "we" or "us") website, www.happysocks.com (the "Website"). These terms and conditions (the “Conditions”) apply to the orders placed by the customer (“you”) in your capacity as a consumer for purposes outside of commercial or professional activities. By using the Websites and placing an order, you agree to be bound by these Conditions.
Please review the Conditions and make sure that you understand them before you place an order. Note that we have different conditions for different countries/regions. It is therefore important that you make sure that you are on the correct website by choosing your flag/shipping country in the country selector, as you might otherwise read conditions that are not applicable for your specific country/region.
We reserve the right to change these Conditions at any time without prior notice. The Conditions available on the Website at the time of your order, is the version applicable to your order.
PLACING AN ORDER
In order to place an order you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.
Please note that all orders are subject to availability and that the inclusion of any products on the Website at a specific time does not mean that these products will be available at any time.
You can only place your order via the Website. Please make sure that all details you provide are true and correct. We will use the details provided to communicate with you about your order.
OUR CONTRACT
When you have placed an order, you will receive an e-mail confirming your order. Please note that this email will be an acknowledgement only and will not constitute acceptance of your order. A contract will be formed when we send you an e-mail confirming that the products have been dispatched. Only those products listed in the confirmation e-mail sent at the time of dispatch will be included in our contract. If we have already received payment for non-available products, we will refund the applicable amount using the same method used to make the payment.
PRICING
The prices displayed on the Website do not include delivery costs, which are charged separately.
Please note that we ship to your destination on DDU (Delivery Duty Unpaid) basis. This means that the prices displayed on the Website are exclusive of all taxes (included VAT) and duties. When your order reaches your country, you are responsible to pay any import duties, customs and local sales taxes. This applies for all deliveries outside of the EU and the US. Unfortunately, we cannot predict what your charges may be. Please contact your local customs office for more information.
Whilst we try and ensure that all details, descriptions and prices that appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.
Happy Socks is not responsible for any changes in currency or conversion rates that your bank or credit card company may use when charging in your country’s currency.
PAYMENT
We accept card payments by Visa, MasterCard, American Express and several local payment options. Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Please note that the products will not be dispatched until the pre-authorisation check has been completed. Your card will be debited once the order has been accepted. All payments are handled by Adyen.
DELIVERY
All orders are fulfilled at our distribution centres in Georgia (USA) or 's-Heerenberg (Netherlands), depending on where your shipment is going. We operate Monday to Friday and not on local public holidays. When placing an order, you may choose standard shipping or tracked shipping.
For information on our delivery times, please refer to the table here. We always strive to deliver your ordered products within the times stated in this table. However, due to unexpected events the delivery times are sometimes longer, for example as a result of postal delays or force majeure events. Dispatch times may also be longer during times with higher sales volumes, such as holiday seasons.
Shipping costs will be added where applicable and for the delivery option chosen. For shipping charges, please view our shipping charge table. If you have any questions about your delivery, please review our support page where you can also find contact information to the Happy Socks support team.
RETURNS
During 30 days following the delivery of your order, you may request refund of items, which you must return to us in perfect condition and in accordance with our returns process. Returns will only be accepted if labels and original packaging are fully intact and products have not been damaged or altered. Happy Socks cannot accept returns where labels have been removed. You are responsible for the shipping of returned items back to Happy Socks. Items lost in transportation will not be compensated for.
Any shipping charges for returns will be at your own expense, postal services may be used for the return. Please consult your local postal office for the official postal fees. Refunds for returned products will be made within 14 days of receipt of the returned product, using the same payment method used to make the payment. Please note that the refund will be made for the entire product cost (including VAT), however excluding shipping costs.
Please note that products cannot be refunded at any stores. We do not accept exchange of products.
DISCOUNT CODES
Discount or promotional codes may from time to time be offered, please note that the terms and conditions provided in connection with such discount codes apply. Only one promotional discount code can be applied to an order.
INTELLECTUAL PROPERTY
Unless otherwise noted, all materials, including, but not limited to, images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of the Website (collectively, the "Content") are copyrights, trademarks and/or other intellectual properties owned, controlled or licensed by Happy Socks. The Content, and the Website as a whole, are intended solely for personal, non-commercial use by the users. You may download or copy the Content displayed on the Website for your personal, non-commercial use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Content, the Website, or any related software. The Website as a whole is protected by copyright and all worldwide rights, titles and interests in and to the Website are owned by Happy Socks.
PRIVACY
Our Privacy Policy describes the collection and use of information on the Site.
COLORS
We have made every effort to display as accurately as possible the colors of our products that appear on the Website. However, the actual colors you see may depend on your monitor and we cannot guarantee that your monitor's display of any color will be accurate.
CHOICE OF LAW
These Conditions shall be construed in accordance with the laws of Sweden, without regard to any conflict of law provisions. Any dispute arising under these Conditions shall be resolved by the country of Sweden, which means that we may both submit a claim to the district court of Stockholm, Sweden.
FAULTY ITEMS
Nothing in these Conditions limits the statutory warranty regulations under Swedish Consumer Law. If you have a complaint regarding a material or manufacturing fault, please follow the instructions found here within reasonable time after you noticed the defect and describe your matter as detailed as possible. The Happy Socks team will then help you further with your matter.
LIMITATION OF LIABILITY
Happy Socks or its affiliated entities is not liable for any business-related damages or losses, neither for losses that are not caused by a breach on our side.
Nothing in these Conditions will exclude or limit our liability for any matter that it would be unlawful for us to limit or exclude our liability according to mandatory law.
The Website and the Content are provided "as is" without warranties of any kind. To the fullest extent permitted by law, Happy Socks disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
MISCELLANEOUS
If any portion of these Conditions is held to be invalid or unenforceable, the invalid or unenforceable portion shall be modified in accordance with the applicable law as nearly as possible to reflect the original intention of the applicable provision, and the remainder of these Conditions shall remain in full force and effect.
Happy Socks reserves the right to assign or pledge to third parties any claim for payment which have arisen in connection with your purchase.
COMPANY INFORMATION
Happy Socks AB
Karlavägen 108
115 26 Stockholm
Sweden
Registered number: 556753-0349
VAT number: SE556753034901
Email: support@happysocks.com
US TERMS AND CONDITIONS (UPDATED September 18, 2023)
Welcome to Happy Socks’ ("Happy Socks," "we" or "us") website, www.happysocks.com (the "Website"). These terms and conditions (the “Conditions”) apply to the orders placed by the customer (“you”) in your capacity as a consumer for purposes outside of commercial or professional activities. By using the Websites and placing an order, you agree to be bound by these Conditions.
Please review the Conditions and make sure that you understand them before you place an order. Note that we have different conditions for different countries/regions. It is therefore important that you make sure that you are on the correct website by choosing your flag/shipping country in the country selector, as you might otherwise read conditions that are not applicable for your specific country/region.
We reserve the right to change these Conditions at any time without prior notice. The Conditions available on the Website at the time of your order, is the version applicable to your order.
PLACING AN ORDER
To place an order, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.
Please note that all orders are subject to availability and that the inclusion of any products on the Website at a specific time does not mean that these products will be available at any time.
You can only place your order via the Website. Please make sure that all details you provide are true and correct. We will use the details provided to communicate with you about your order.
OUR CONTRACT
When you have placed an order, you will receive an e-mail confirming your order. Please note that this email will be an acknowledgement only and will not constitute acceptance of your order. A contract will be formed when we send you an e-mail confirming that the products have been dispatched. Only those products listed in the confirmation e-mail sent at the time of dispatch will be included in our contract. If we have already received payment for non-available products, we will refund the applicable amount using the same method used to make the payment.
PRICING
The prices on the Website are final prices, however excluding state or local sales tax. Any state or local sales taxes applicable to your order will be calculated and added when you provide your shipping address on the checkout page. The price displayed on the checkout page will be the final price including all sales taxes.
The prices displayed on the Website do not include delivery costs, which are charged separately.
Whilst we try and ensure that all details, descriptions and prices that appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled.
PAYMENT
We accept card payments by Visa, MasterCard, American Express and several local payment options. Upon receiving your order, we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Please note that the products will not be dispatched until the pre-authorization check has been completed. Your card will be debited once the order has been accepted. All payments are handled by Adyen.
DELIVERY
All orders are packed at our distribution center in Georgia (USA). We operate Monday to Friday and not on local public holidays. When placing an order, you may choose standard shipping or tracked shipping.
For information on our delivery times, please refer to the table here. We always strive to deliver your ordered products within the times stated in this table. However, due to unexpected events the delivery times are sometimes longer, for example as a result of postal delays or force majeure events. Dispatch times may also be longer during times with higher sales volumes, such as holiday seasons.
Shipping costs will be added where applicable and for the delivery option chosen. For shipping charges, please view our shipping charge table. If you have any questions about your delivery, please review our support page where you can also find contact information to the Happy Socks support team.
RETURNS
During 30 days following the delivery of your order, you may request refund of items, which you must return to us in perfect condition and in accordance with our returns process. Returns will only be accepted if labels and original packaging are fully intact and products have not been damaged or altered. Happy Socks cannot accept returns where labels have been removed. You are responsible for the shipping of returned items back to Happy Socks. Items lost in transportation will not be compensated for.
Any shipping charges for returns will be at your own expense, postal services may be used for the return. Please consult your local postal office for the official postal fees. Refunds for returned products will be made within 14 days from receipt of the returned product, using the same payment method used to make the payment. Please note that the refund will be made for the entire product cost charged by Happy Socks (including paid sales taxes), however excluding shipping costs.
Please note that products cannot be refunded at any stores. We do not accept exchange of products.
DISCOUNT CODES
Discount or promotional codes may from time to time be offered, please note that the terms and conditions provided in connection with such discount codes apply. Only one promotional discount code can be applied to an order.
INTELLECTUAL PROPERTY
Unless otherwise noted, all materials, including, but not limited to, images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of the Website (collectively, the "Content") are copyrights, trademarks and/or other intellectual properties owned, controlled or licensed by Happy Socks. The Content, and the Website as a whole, are intended solely for personal, non-commercial use by the users. You may download or copy the Content displayed on the Website for your personal, non-commercial use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Content, the Website, or any related software. The Website is protected by copyright and all worldwide rights, titles and interests in and to the Website are owned by Happy Socks.
PRIVACY
Our Privacy Policy describes the collection and use of information on the Site.
COLORS
We have made every effort to display as accurately as possible the colors of our products that appear on the Website. However, the actual colors you see may depend on your monitor and we cannot guarantee that your monitor's display of any color will be accurate.
CHOICE OF LAW
These Conditions shall be construed in accordance with the laws of New York State, without regard to any conflict of law provisions. Any dispute arising under these Conditions shall be resolved by the federal and state courts located in New York County.
FAULTY ITEMS
Nothing in these Conditions limits the statutory warranty regulations under mandatory consumer law. If you have a complaint regarding a material or manufacturing fault, please follow the instructions found here within reasonable time after you noticed the defect and describe your matter as detailed as possible. The Happy Socks team will then help you further with your matter.
LIMITATION OF LIABILITY
Happy Socks or its affiliated entities is not liable for any business-related damages or losses, neither for losses that are not caused by a breach on our side.
Nothing in these Conditions will exclude or limit our liability for any matter that it would be unlawful for us to limit or exclude our liability according to mandatory law.
The Website and the Content are provided "as is" without warranties of any kind. To the fullest extent permitted by law, Happy Socks disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
THIRD PARTY LINKS
The Website may include links to other websites. We have not reviewed the information on those other websites and are not responsible for the content of those or any other websites, or any products or services that may be offered through those or any other websites. The links are provided as a convenience only, and the inclusion of any link does not imply endorsement by Happy Socks of the site. Any concerns regarding any such link should be directed to the third-party website. In particular, Happy Socks does not accept any liability arising out of any allegation that any third party-owned content infringes the intellectual property rights of any person or any liability arising out of any information or opinion contained on such third-party website or content.
COPYRIGHT COMPLAINTS
If you believe that your original work has been copied by Happy Socks in a manner constituting copyright infringement, please contact us at: Happy Socks North America Inc, 900 Third Avenue, 29th floor, New York, NY 10022 US, at or business@happysocks.com.
Please provide all the following information when contacting us:
• a clear identification of the copyrighted work you claim is infringed
• information that will allow us to locate that material on the Website, such as a link to the alleged infringing material
• your contact information so that we can reply to your complaint, preferably including your name, email address and telephone number
• a statement that you in good faith believe that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law
• a signed statement by you confirming that the information in the notification is accurate and indicating under penalty of perjury you are the copyright owner or authorized to act on behalf of the owner
MISCELLANEOUS
If any portion of these Conditions is held to be invalid or unenforceable, the invalid or unenforceable portion shall be modified in accordance with the applicable law as nearly as possible to reflect the original intention of the applicable provision, and the remainder of these Conditions shall remain in full force and effect.
Happy Socks reserves the right to assign or pledge to third parties any claim for payment which have arisen in connection with your purchase.
COMPANY INFORMATION
Happy Socks North America Inc
900 Third Avenue, 29th floor
New York, NY 10022
USA
Federal tax ID: 82-1886491
Email: support@happysocks.com
Version mise à jour : 2024-10-31
1. NOUS NOUS SOUCIONS DE VOTRE VIE PRIVÉE
Bonjour, Cette notification décrit comment nous, Happy Socks AB ("Happy Socks", "nous"), traitons les données personnelles que vous nous fournissez lorsque vous accédez à notre site Internet https://www.happysocks.com (le "Site Internet"). Nous vous prions de lire cette notification avec attention.
Nous nous soucions de votre vie privée. Nous avons mis en œuvre des mesures techniques et organisationnelles pour protéger les données personnelles que vous nous transmettez lorsque vous utilisez notre Site Internet.
2. QUELLES CATÉGORIES DE DONNÉES PERSONNELLES COLLECTONS-NOUS ET POURQUOI ?
2.1 Traitement des commandes passées sur notre Site Internet
Lorsqu’une commande est passée, nous collectons les informations suivantes : nom (prénom et nom de famille), adresse électronique, numéro de téléphone et adresse. Nous traitons les informations collectées pour administrer votre commande, y compris pour vous transmettre des informations sur la commande (par exemple, en cas de problèmes avec la livraison des articles), et pour remplir nos obligations légales vis-à-vis de vous. Vous ne pouvez pas être client de Happy Socks AB si vous n’acceptez pas le traitement des informations personnelles susvisées. Happy Socks conservera vos informations tant que vous serez client de la société, puis pendant une durée supplémentaire de 36 mois suivant votre décision de ne plus l’être. Vos informations seront alors sauvegardées conformément aux exigences de la loi, par exemple, la loi suédoise sur la tenue des livres. Au terme de cette durée, vos informations personnelles seront supprimées. Par ailleurs, vous devrez fournir des informations supplémentaires pour procéder au paiement sur le Site Internet : informations sur la carte de crédit ou de débit. Nous utilisons des prestataires tiers pour traiter les paiements effectués sur le Site Internet. Les prestataires de paiement sont des contrôleurs de données ; ils traitent vos données personnelles pour procéder aux paiements. La fourniture des catégories de données personnelles décrites ci-dessus est requise pour que nous puissions traiter votre commande. Si vous ne nous fournissez pas les informations requises, nous ne pourrons pas traiter votre commande. Nous conservons les informations sur votre commande et la transaction, y compris le courrier électronique fourni lors de la commande, pour gérer les éventuels problèmes rencontrés avec les produits livrés et à des fins comptables.
2.2 Utilisation du Site Internet des bulletins d’information
Si vous y consentez, nous pouvons aussi traiter les données personnelles telles que votre nom et votre adresse électronique, les informations que vous nous fournissez sur une base volontaire, en cochant une case lors du processus de paiement, lors d’une consultation d’un produit ou lorsque vous vous inscrivez à notre bulletin d’information. Toutes les publications seront conservées jusqu’à nouvel ordre et nous vous enverrons notre bulletin d’information jusqu’à ce que vous vous désabonniez. Par ailleurs, nous collectons des statistiques de visite, y compris le contenu et les pages visitées, le site Internet de référence et les recherches effectuées sur notre Site Internet. Nous utilisons les données pour personnaliser l’expérience d’achat de l’utilisateur en ligne, pour développer, tester et améliorer en permanence notre Site Internet. Nous ne collectons pas les adresses IP complètes. Par conséquent, les données collectées ne permettent pas de vous contacter ni d’être utilisées pour vous identifier. Nous utilisons des cookies et des technologies similaires pour collecter des statistiques sur les visites. En autorisant les cookies dans votre navigateur Internet et en utilisant notre Site, vous consentez à ce que nous utilisions les cookies. Pour en savoir plus sur notre utilisation des cookies, consultez ici notre politique en matière de cookies.
2.3 Marketing direct et enquêtes
Si vous y consentez, nous pouvons traiter votre adresse électronique pour vous envoyer des informations de marketing direct, afin de satisfaire notre intérêt légitime de vous informer sur des offres en relation avec nos produits et services. Nous pouvons aussi traiter les informations relatives à votre historique de commande, la valeur de votre commande, le mode de paiement utilisé et le pays depuis lequel vous avez accédé à notre Site Internet, pour vous envoyer des offres personnalisées par e-mail et autres moyens électroniques similaires de communication électronique. Vous avez le droit, à tout moment, de vous opposer à notre traitement de vos données personnelles à des fins de marketing direct et de vous désabonner. Consultez les coordonnées de contact ci-dessous. Par ailleurs, nous pouvons traiter votre nom, votre adresse électronique et votre historique de commande pour effectuer des enquêtes client, pour satisfaire notre intérêt légitime d’en savoir plus sur l’avis de nos clients sur notre société, nos produits et nos services. Les résultats individuels des enquêtes ne sont conservés que pendant la période nécessaire pour compiler les résultats de manière agrégée, puis seront supprimés. Les informations agrégées seront conservées jusqu’à nouvel ordre.
2.4 Statistiques et développement commercial
Nous pouvons traiter les données personnelles que vous nous fournissez, y compris le lieu, les catégories de produit achetées et les informations sur le mode de paiement, lorsque vous utilisez notre Site Internet, à des fins statistiques, par exemple, pour savoir comment des individus d’un âge spécifique ont acheté un produit particulier. Ces informations statistiques peuvent être utilisées à des fins de développement commercial. Le traitement de vos données personnelles est nécessaire pour satisfaire notre intérêt légitime d’améliorer sans cesse notre activité et de fournir de nouveaux produits et services
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3. E-MAILS ET SMS
3.1 Pourquoi recevez-vous des e-mails/SMS de notre part ?
Si vous recevez des e-mails/SMS de notre part, c'est que vous avez acheté nos produits et que vous recevez des e-mails/SMS relatifs à votre achat, ou que vous vous êtes abonné aux actualités Happy Socks via un formulaire.
3.2 Comment collectons-nous et utilisons-nous les informations ?
Avec votre consentement, nous traitons votre adresse e-mail et votre numéro de téléphone pour vous envoyer des informations de marketing direct. Ces e-mails/SMS contiennent des informations relatives à nos produits et services, telles que des offres exclusives, des lancements de collections, des événements, etc. Afin de vous envoyer des actualités Happy Socks personnalisées, nous traitons également des informations concernant votre historique de commandes, le montant de vos commandes, le mode de paiement utilisé, votre géolocalisation lors de l'ouverture des actualités Happy Socks et votre préférence linguistique.
Vous avez le droit de demander l'accès aux données personnelles que nous conservons à votre sujet. De plus, vous avez le droit de vous opposer à tout moment au traitement de vos données personnelles à des fins de marketing direct et de vous désabonner de nos futures communications. Pour toute question concernant le traitement de vos données personnelles, n'hésitez pas à contacter notre service client.
3.3 Comment se désabonner ?
Si vous ne souhaitez plus recevoir nos actualités Happy Socks, vous pouvez vous désabonner à tout moment en cliquant sur le lien « Se désabonner » situé en pied de page de nos e-mails ou en suivant les instructions de désabonnement figurant dans le SMS que vous avez reçu.
4. QUI A ACCÈS À VOS DONNÉES PERSONNELLES ?
4.1 Prestataires de services de paiement tiers
Vos informations personnelles peuvent être traitées par un sous-traitant qui nous aide à communiquer avec vous. Ce sous-traitant traitera vos informations personnelles uniquement conformément aux directives pour lesquelles elles ont été collectées. Nous faisons appel à des prestataires de services de paiement tiers pour gérer les paiements via notre site web. Afin de gérer la commande et d'exécuter le contrat entre vous et nous, nous divulguerons au prestataire de services de paiement tiers des informations concernant votre nom, votre adresse, les informations de votre commande, les informations de votre carte de débit ou de crédit et l'appareil utilisé pour l'achat. Comme indiqué ci-dessus, les prestataires de services de paiement sont responsables du traitement de vos données personnelles pour le traitement des paiements.
4.2 Partenaires de livraison et de stockage et autres prestataires de services tiers
Afin de traiter les commandes, nous faisons appel à des prestataires de services de livraison et de stockage tiers. À ce titre, afin de gérer la commande et de remplir nos obligations contractuelles envers vous, nous partagerons vos données personnelles, notamment votre nom, votre adresse et votre numéro de téléphone, ainsi que les informations relatives à votre commande, avec nos partenaires de livraison et de stockage. De plus, nous pouvons, aux fins décrites ci-dessus à la section 2, faire appel à d'autres prestataires de services tiers non mentionnés dans la présente section, par exemple pour réaliser des enquêtes clients et vous envoyer des offres personnalisées. Les prestataires de services tiers que nous engageons sont contractuellement tenus de traiter vos données personnelles uniquement conformément à nos instructions strictes et ne peuvent les utiliser à leurs propres fins. De plus, ils sont tenus de mettre en œuvre des mesures de sécurité techniques et organisationnelles pour protéger et sécuriser vos données personnelles.
4.3 Sociétés du groupe
Aux fins décrites ci-dessus, nous pouvons également divulguer vos données personnelles aux sociétés du groupe Happy Socks. La divulgation aux sociétés du groupe repose sur la même base juridique que le traitement lui-même.
4.4 Autres tiers
Enfin, nous pouvons traiter et divulguer les données personnelles que vous avez fournies à d'autres tiers que ceux mentionnés ci-dessus afin de satisfaire à notre intérêt légitime de nous conformer aux lois et réglementations applicables, aux demandes réglementaires légales ou aux ordonnances pertinentes des tribunaux et autorités publiques compétents, et pour établir, exercer et défendre des droits en justice. De plus, nous pouvons divulguer vos données personnelles à des tiers en cas de fusion ou de transfert d'actifs afin de satisfaire à notre intérêt légitime de procéder à cette fusion ou à ce transfert d'actifs.
5. QUELS SONT VOS DROITS ?
Vous avez le droit de demander l'accès aux données personnelles que nous conservons à votre sujet. Vous avez également le droit de demander la rectification de données personnelles inexactes ou incomplètes. De plus, vous avez le droit, dans la mesure où notre traitement est basé sur votre consentement, de révoquer à tout moment votre consentement au traitement de vos données personnelles. Pour toute question concernant le traitement de vos données personnelles, veuillez nous contacter à l'adresse dataprotection@happysocks.com. Vous avez également le droit de déposer une plainte auprès de votre commission locale d'inspection des données. Depuis le 25 mai 2018, vous disposez également, dans la mesure où la législation applicable en matière de protection des données le prévoit, d'un droit à l'effacement des données personnelles, à la limitation du traitement, à l'opposition à certains traitements et à la portabilité des données. Le droit à la portabilité des données couvre les données personnelles que vous nous avez fournies et que nous traitons soit sur la base de votre consentement, soit afin de remplir nos obligations contractuelles envers vous. Ces informations incluent généralement votre nom, votre adresse e-mail, votre numéro de téléphone, votre adresse postale, les informations relatives à votre commande et son historique. Elles peuvent également inclure les avis sur les produits que vous avez laissés sur le site web et les résultats des enquêtes.
6. TRANSFERT DE DONNÉES PERSONNELLES HORS DE L'UE/EEE
Nous faisons appel à des partenaires de livraison et de stockage tiers basés en Chine, au Japon et aux États-Unis. De ce fait, vos données personnelles peuvent, dans le cadre d'un achat, être transférées hors de l'UE/EEE vers des pays n'offrant pas le même niveau de protection des données personnelles que les pays de l'UE/EEE. Afin de garantir une protection adéquate de vos données personnelles, nous veillons à la mise en place de garanties appropriées au moyen d'accords de transfert de données incluant des clauses types de protection des données adoptées par la Commission européenne. Depuis le 25 mai 2018, vous avez le droit de recevoir une copie de ces clauses en nous contactant aux coordonnées ci-dessous.
7. COMMENT VOUS INFORMERONS-NOUS DES MODIFICATIONS APPORTÉES À CETTE DÉCLARATION ?
Si nous apportons des modifications à ces informations, nous vous en informerons via la FAQ. Nous vous conseillons de consulter régulièrement notre Politique de confidentialité lors de votre visite sur notre site.
8. DES QUESTIONS ?
Pour toute question ou préoccupation concernant le traitement de vos données personnelles, veuillez nous contacter aux coordonnées suivantes :
Happy Socks AB (556753-0349)
Karlavägen 108
115 26 Stockholm
Suède
dataprotection@happysocks.com
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