Help Centre

Looking for answers? We will help you

How to contact Customer Support

If you can't find the answers you're looking for in our Help Centre, you can always chat with our witty and intelligent chatbot! Click on the grey chat bubble (3 horizontal lines) in the bottom right corner and a chat will open. If your case needs to be looked at more closely, the chatbot will automatically escalate it to our Customer Support. Just let the bot know if you would prefer to chat or email with the support team instead.

The main language of our Customer Support is English. Our support team can also cover German, so if you don't feel comfortable communicating in English just let us know.

Please keep in mind that contacting us several times with the same question will not speed up the reply time. Multiple contacts can instead make our queues longer and increase the wait time for everyone. Please keep to one support channel so that our Customer Support can keep track of the conversation and answer as soon as possible. Always include your order number and anything else that is relevant to your question.